Refund policy

Returns & Refunds

We want you to love your Amora Silk products. If you’re not completely satisfied, we’re here to help.

30-Day Return Policy

Request a return within 30 days of receiving your order. Items must be unused, unwashed and in their original packaging.

Hygiene & Product Condition

Sleep masks and pillowcases must be unused and in their original condition. Where a hygiene seal is provided, it must remain intact.

How to Start a Return

Contact us with your order number and reason for return. We will provide instructions and the return address before you send your items back.

Refunds

After we receive and inspect your return, we aim to process approved refunds within 5–7 business days to your original payment method. Your payment provider may take additional time to credit your account.

Return Shipping

Customers cover return shipping unless an item is defective or we made an error with the order. Contact us first so we can help.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you ordered, contact us at info@amora-silk.com with your order number and photos so we can review the issue and provide an appropriate solution.

Contact us

For return instructions, email info@amora-silk.com. Please contact us before sending anything back. This policy does not limit any applicable statutory consumer rights.